Contact Us
Questions or Comments?
Dallas Water Utilities is committed to serving the City of Dallas and values communication and feedback from the community. We encourage DWU customers to email questions or comments using the contact form.
Additionally, DALLAS 311 provides access to non-emergency City Services 24 hours a day, 7 days a week. The DALLAS 311 app is available for download on your iPhone or Android device.
Contact Us by Phone
In a life-threatening emergency, dial 911. For a non-emergency facility issue or concern, dial 311 for the City of Dallas’ information line.
For questions about the IPL to Dallas Waterline Project, dial 469-249-9359.